1. What does "Vintage" mean?

If the charm is described as "vintage" it is a genuine vintage product with most dating from the 1960's and 1970's.

If the charm is described as "vintage style" it is a modern item with a vintage / retro look

2. How much is postage?

Please see DELIVERY

3. How long does it take for items to be dispatched?

Within three working days

4. Can I combine postage?

Please see DELIVERY

5. What is your refund policy?

Please see TERMS AND CONDITIONS

6. What payment methods do you accept?

Credit / Debit cards are accepted, as is paypal.

7. How do I know my credit card / debit card transaction is secure?

All our credit / debit card transactions are handled by Paypal, one of the worlds largest and most secure payment gateways. Please see the paypal website for more details.

8. How long will it take to make a custom item?

I would normally allow up to 2 weeks depending on stock availability, but please contact me for more details.

9. Do you supply wholesale?

Yes please contact me to discuss.

10. Does it cost extra to get a custom made piece?

Normally a 10% surcharge will be added to the item to allow for the extra time required to make your item.

11. My vintage brass charm has gone black - what do I do?

This is normal just clean it up with any metal polish, I recommend Brasso.

12. My chain has broken quite soon after purchase - what do I do?

Very occasionally a chain will have a slight defect and break. If this happens please feel free to contact me and I am more than happy to send you a replacement free of charge.