returns

IN THE UNLIKELY EVENT THAT A PRODUCT IS FAULTY OR DELIVERED IN A DAMAGED CONDITION PLEASE EMAIL US WE NORMALLY REQUEST YOUR ITEM TO BE RETURN WITHIN 14 DAYS OF RECEIVING THE ORDER, BUT SOMETIMES A PHOTOGRAPH WILL SUFFICE. WE WILL THEN REPLACE OR REPAIR THE ITEM FREE OF CHARGE. REFUNDS CAN ONLY BE GIVEN ON ITEMS RECEIVED BY US AND IN ORIGINAL CONDITION WITH GIFT PACKAGING & PACKING SLIP 14 WORKING DAYS OR RECEIPT. WE SUGGEST YOU USE A FORM OF RECORDED AND INSURED DELIVERY WHEN RETURNING ITEMS. WE WILL NOT ACCEPT ANY RESPONSIBILITY FOR THE LOSS AND/OR DAMAGE OF ITEMS IN TRANSIT.

DUE TO UK'S HEALTH AND HYGIENE REGULATIONS EARRINGS CANNOT BE RETURNED, UNDER ANY CIRCUMSTANCES, UNLESS THEY WERE ORIGINALLY FAULTY. WE WILL ALSO NOT ACCEPT RETURNS FOR CUSTOM MADE PIECES AS THEY HAVE BEEN MADE TO YOUR SPECIFICATIONS. TO CANCEL YOUR ORDER, PLEASE CONTACT US BY PHONE OR EMAIL. PLEASE NOTE THAT YOU WILL BE RESPONSIBLE FOR THE COSTS OF RETURNING THE GOODS TO US.

UNDER THE UK CONSUMER PROTECTION (DISTANCE SELLING) REGULATIONS 2000 YOU HAVE THE RIGHT TO CANCEL THE CONTRACT FOR THE PURCHASE OF ANY ITEM WITHIN A PERIOD OF 14 WORKING DAYS, BEGINNING THE DAY AFTER DELIVERY TO YOU. IF NO SUCH ACTION IS TAKEN, WE SHALL NOT BE OBLIGED TO ACCEPT ANY REJECTION OF THE GOODS AT A LATER DATE. HOWEVER, AT OUR DISCRETION WE MAY OFFER AN EXCHANGE OF GOODS FOR ITEMS RETURNED AFTER SEVEN DAYS BUT BEFORE 28 DAYS. WE WILL LET YOU KNOW WHEN WE HAVE RECEIVED YOUR ITEM AND YOU WILL RECEIVE AN EMAIL CONFIRMATION FOR YOUR EXCHANGE. YOU MAY BE CHARGED POSTAGE FOR THE REPLACEMENT ITEM AT THE APPROPRIATE COST. WE RESERVE THE RIGHT TO REFUSE A REFUND IF WE BELIEVE A CUSTOMER IS TAKING ADVANTAGE OF THE SYSTEM AND OUR GOOD NATURE. YOUR STATUTORY RIGHTS ARE NOT AFFECTED.