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FAQ

JEWELLERY CARE:

Please treat your Abilu Creations with care, each design is a miniature work of art and therefore needs to be cared for and looked after properly.

Some of the vintage pendants and charms are made with brass and get better with age giving a more rustic look however if you prefer your jewels to shine and sparkle just buff them up with some Brasso. This should only be used on the brass charms, some of the vintage silver plated charms with a base metal of brass can be polished with silver polish however in time this would wear away the plating. If unsure you can just take a soft cleaning cloth and just give your charms a buff which will also work wonders and remove any blackened marks.

The gold and silver plated pieces in particular will gradually wear and tarnish if worn everyday or regularly. Also care needs to be taken when spraying perfume or hairspray, always do this before you put them on and allow to dry completely, this is the same for greasy or perfumed creams including sun creams as the chemicals in them will excel the tarnishing process and will wear away the plating or coat the product in a sticky residue.

Hot weather and sweat can also accelerate the tarnishing process and never wear them in the pool, shower, sea or when you are doing any physical work. Remove when washing your hands and do not sleep in your jewellery. After wearing, carefully wipe your jewellery with a soft cotton or lint-free cloth; this will remove unwanted chemicals/material from the surface. Try to avoid leaving your jewels in direct sunlight where they may fade and loose there charm, I always recommend storing in the fabric pouch provided to help keep them looking gorgeous.

RETURNS:

The standard Chains I use are durable but not indestructible and are designed to break at force otherwise they would cause heath & safety risks. However if you have a problem with one of your chains and the spring in the clasp goes, just get in touch with your order details and we will send out a replacement. It does happen from time to time and is hard to maintain.

In the unlikely event that a product is faulty or delivered in a damaged condition please email us and return the goods to us within 10 days of receiving the order. We will then replace or repair the item free of charge. Refunds can only be given on items received by us and in original condition with gift packaging & packing slip 7 working days or receipt. We suggest you use a form of recorded and insured delivery when returning items. We will not accept any responsibility for the loss and/or damage of items in transit.

Due to UK's health and hygiene regulations earrings cannot be returned, under any circumstances, unless they were originally faulty. We will also not accept returns for custom made pieces as they have been made to your specifications, but we make every effort to ensure you are happy with them before posting by sending you pictures. To cancel your order, please contact us by phone or email. Please note that you will be responsible for the costs of returning the goods to us.

Under the UK Consumer Protection (Distance Selling) Regulations 2000 you have the right to cancel the contract for the purchase of any item within a period of 7 working days, beginning the day after delivery to you. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. However, at our discretion we may offer an exchange of goods for items returned after seven days but before 28 days. We will let you know when we have received the jewellery and you will receive an email confirmation for your exchange. You may be charged postage for the replacement item at the appropriate cost. We reserve the right to refuse a refund if we believe a customer is taking advantage of the system and our good nature. Your statutory rights are not affected.

VINTAGE:

Some of the designs I can make in quantity but some are unique one of pieces especially as I love incorporating vintage pieces where possible. So when some items go out of stock they will no longer be available, however I am always on the lookout for more gorgeous delights to replace them with. Vintage charms may be marked or discoloured which we feel makes them more alluring and desirable but if your not happy just get in touch as we are always happy to help.

If the charm is described as "vintage" it is a genuine vintage product with most dating from the 1960s and 1970s. If the charm is described as "vintage style" it is a modern item with a vintage/retro look.

DISPATCH/DELIVERY:

We try and dispatch orders within 3 working days where possible. If we are unable to do this we will get in touch with you via email.
Jewellery items come in a handmade fabric pouch tied with a satin ribbon bow. Hair products will be wrapped in tissue paper.

UK

Royal Mail 1st Class - 1st item £2.50, each extra item + 50p
Recorded / Signed for - 1st item £4, each extra item + 50p
Special / Next Day - 1st item £6, each extra item + 50p

Rest Of World

Airmail £4.00 each extra item + 50p
* Some large, bulky or custom orders may have different delivery charges, please contact me for details

PRICING POLICY:

I try to keep my online prices as competitive as possible. However I cannot control the prices that Abilu Creations products are sold for by other stockists. Any discrepancy between prices found online and those seen elsewhere is the responsibility of the third party stockist, not Abilu Creations.

PAYMENT:

We accept all major debit and credit cards via PayPal or if you prefer you can give us a call and pay over the phone by chip and pin.

If you have a question that you can't see answered here then feel free to get in touch assistant@abilucreations.com

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